FREQUENTLY ASKED QUESTIONS
HOW TO CONTACT US DIRECTLY: topsbytaylor@gmail.com Please allow 24 business hours to respond!
Are your tops true to size? Do you have a size chart?
- since I work with several different vendors I do not have a size chart. Every vendor has slightly different sizing. In the description of each item on my website I include how the sizing runs small/large etc.
- If you have absolutely any questions about sizing just dm me a photo of the top you are curious about on IG and I will help you figure out the best size. This is always my number one concern when ordering on line so I want to make sure you do not have any doubts!
Can't find your shipping confirmation email?
- Please check your spam folder and promotions folder. A few customers have been getting their shipping confirmation emails sent to their spam folder and promotions folder.
- Contact us at topsbytaylor@gmail.com for any other questions or concerns regarding this topic!
Will our items go on sale?
- since there are such small quantities of our tops sales will not be very common.
- However that being said each year for BLACK FRIDAY we will have a sample sale. We will be selling extra inventory at a very low cost to help clean up our books and break even. Then of course give you queens an awesome deal!!!
Where is your information on customer returns?
- This information can be found on the footer of our website under "Returns & Refunds".
- If your item qualifies for a return based on our policy you can start a return now! CLICK HERE.
- Please Note: RETURNS ARE FREE! However all sale items are final sale and can not be returned.
What is your shipping policy?
- The following shipping information can be found on our Shipping Policy page linked below: Shipping Rates and Costs, Shipping Cut Off Times, Shipping Restrictions, and Missing or Lost Packages Policy.
- LINK TO SHIPPING POLICY: https://topsbytaylor.com/policies/shipping-policy
Let's grow this section together! Any questions you may have that where not answered above please email us at info@topsbytaylor.com and I will add your question here. ILY.